Government programme is undertaking a large service design programme which includes digitising many of their non-digital paper intensive services. Working across service and common component projects, providing UX as a service to the whole programme. Working in multi-disciplinary, multi-supplier teams to define and solve problems.
What I did
Leveraged GDS interaction and design patterns to accelerate definition of a MVP for a staff-facing service to manage large amounts of payments. Whilst GDS is rich in design patterns that are proven with citizen users, we have been able to adapt these patterns to meet productivity and workflow needs for busy back-office staff, bringing greater accuracy and data accountability to the business.
These patterns are now helping to form a pattern library being used by 50 UX'ers and developers on the digital transformation programme, facilitating asset re-use across multiple digital services for a wide range of user groups.